Notice and Apology Concerning Our Product
May 22, 2006
We have recently found that the metallic fiber used in the fabric CAPTIVA, marketed through department stores and specialty stores in Japan, may irritate the user's skin.
If you are a customer who has purchased this product, we sincerely apologize for any inconvenience. For more details and for further assistance, please contact the store where you purchased the product or contact our Customer Service Center below.
This newly developed material has a combination of a soft resilience and a cool sensation. This fabric has gained and is continuously gaining a high reputation in the US and European markets. Although the product is continuously being sold in these markets, we have decided to take independent action in Japan. The Japanese customers have been notified to call-in the products sold, in order to prevent any incidents.
We deeply regret and apologize for the trouble and inconvenience this may cause our customers and business clients.
We will continue to challenge the mission to develop new materials for our customers. We are committed to further enhancing our quality control system in order to prevent any recurrence of this incident or one like it. We appreciate your understanding and cooperation.
[Product at issue]
[Contact regarding this matter]
Customer Service Center, Link International, Inc.
Telephone: 81-(0)3-3407-7517
Hours: 10:00 a.m. – 6:00 p.m. (excluding Saturdays, Sundays, and holidays)
May 22, 2006
We have recently found that the metallic fiber used in the fabric CAPTIVA, marketed through department stores and specialty stores in Japan, may irritate the user's skin.
If you are a customer who has purchased this product, we sincerely apologize for any inconvenience. For more details and for further assistance, please contact the store where you purchased the product or contact our Customer Service Center below.
This newly developed material has a combination of a soft resilience and a cool sensation. This fabric has gained and is continuously gaining a high reputation in the US and European markets. Although the product is continuously being sold in these markets, we have decided to take independent action in Japan. The Japanese customers have been notified to call-in the products sold, in order to prevent any incidents.
We deeply regret and apologize for the trouble and inconvenience this may cause our customers and business clients.
We will continue to challenge the mission to develop new materials for our customers. We are committed to further enhancing our quality control system in order to prevent any recurrence of this incident or one like it. We appreciate your understanding and cooperation.
[Product at issue]
| Name of the product: | CAPTIVA |
| Name of the brand: | Theory, Theory Petit, PLS+T |
| Item number: | 01-6204142 01-6204143 01-6206442 01-6206443 01-6206444 01-6206445 01-6206446 03-6204130 03-6206430 04-6206400 04-6206401 04-6206402 |
| Material: | Cotton 66%, Rayon 21%, Linen 9%, Metallic fiber 4% |
| Color: | Beige |
| Period of Sales: | April 27 to May 18, 2006 |
[Contact regarding this matter]
Customer Service Center, Link International, Inc.
Telephone: 81-(0)3-3407-7517
Hours: 10:00 a.m. – 6:00 p.m. (excluding Saturdays, Sundays, and holidays)
